Privacy Policy

Last updated: 14 October 2026

Renew Solar & Electrical respects your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

We may collect personal information when you contact us, request a quote, submit an enquiry through our website or engage us to provide services.

This information may include:

Your name, email address and phone number
Your residential or business address
Electricity bills and energy usage information
Details about your property and electrical requirements
Information relevant to preparing quotes and completing installations
Billing and payment information
Correspondence relating to your enquiry or project

2. How We Use Your Information

We collect and use personal information to:

Respond to enquiries and provide quotations
Design and recommend suitable solar, battery and electrical solutions
Arrange installations, inspections and related services
Communicate about your project
Process invoices and maintain business records
Meet our legal and regulatory obligations
Improve our services and customer experience

We may also send you information about our products, services or promotions where permitted by law. You can ask us to stop sending marketing communications at any time.

3. Sharing Your Information

We do not sell your personal information.

Where reasonably necessary, we may share relevant information with trusted third parties, including equipment suppliers, subcontractors, electrical inspectors, electricity network operators, electricity retailers and service providers involved in completing your project.

We may also use third-party providers for website hosting, business administration, accounting and customer communications.

We may disclose information where required or permitted by law.

4. Storage and Security

We take reasonable steps to protect personal information against loss, unauthorised access, misuse, modification or disclosure.

We retain personal information only for as long as reasonably necessary for business, legal and recordkeeping purposes.

Some of our technology providers may store or process information outside New Zealand. Where applicable, we take steps required by New Zealand privacy law to protect information disclosed overseas.

5. Website Cookies and Analytics

Our website is hosted by Wix and may use cookies and similar technologies to support website functionality, understand visitor activity and improve the website.

Some third-party services may also use cookies or tracking technologies where enabled.

You can manage cookies through your browser settings and any cookie preferences offered on our website.

6. Accessing or Correcting Your Information

You have the right to request access to personal information we hold about you and to request corrections.

To make a request, please contact us using the details below.

7. Privacy Concerns

If you have concerns about how your personal information has been handled, please contact us so we can investigate and respond.

You may also contact the Office of the Privacy Commissioner at www.privacy.org.nz.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal requirements.

The latest version will be available on our website.

9. Contact Us

Renew Solar & Electrical
Whanganui, New Zealand

Email: office@renewelect.com
Phone: 0800 4 RENEW

For privacy-related enquiries, please contact us using the details above.